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Online Repeat Prescription request service is changing August 2018

Please be advised any patients currently ordering their repeat medication through this website will soon no longer be able to do so, as we move all our online services to "Patient online Services".

All patients already making online appointments and viewing their medical record will already have access to the new repeat prescription ordering service so need to take no further action if they have already brought in their ID documentation and signed up to these services.

For all patients ONLY ordering their repeat medication on line, please note we will need you to complete the online registration paperwork and supply the surgery with photo ID prior to being able to access "Patient Online Services" see the bottom of this home page for more information.

Who are we?

We are a very busy medium sized practice that has looked after patients and their families in this locality for two generations. We offer a comprehensive range of services and are at the forefront of using modern technology to help us do even more for our patients.

As an NHS provider, we work under a locally agreed contract with NHS Berkshire based at 57-59 Bath Rd, Reading. Telephone 0118 950 3094. We are always happy to receive feedback/suggestions - mark them FAO the practice manager. From 1st April 2013, South Reading CCG, and three other local CCG Groups took over the commissioning of NHS services from Berkshire West Primary Care Trust. For further information about South Reading CCG and its fellow member practices visit

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

The Friends and Family Test

Have your say to improve your care. We would like your feedback on the care or treatment we give you any time you visit ot talk to one of our surgery team. It doesn't take long. The quickest way to complete a Friends and Family test is by clicking on the Friend and Family Survey in the right hand column of this home page. Alternatively you can complete a survey on our touch screens at any time or when booking in for your appointment when visiting us in the practice. We would like to thank all our patients for their participation, your valuable feedback helps us shape and develop our services based on our patient needs. Feedback from your comments is available in the section "Have your say" Survey Report in the right hand column of this home page.  

Need non urgent medical attention when we are closed? Call NHS 111. 

Berkshire West Practices went live with NHS 111 on the 15th May 2013. After this date all Out of Hours services will ONLY be contactable by calling 111. The "telephone answer messages and contact details" when we are closed have been altered accordingly. 

Don't speak English as a first language?

Select your chosen dialect in the right hand column by clicking on the translate icon, in the quick links in the right hand column of this page.  For further help and information please select the dedicated "non-English speakers" page, under our "New Patients" section, available at the top of this home page.

Pembroke Surgery is a member of "South Reading Consortia".

Want to find out more? Please see the section "Patient Voice" (under "Join Us" in the left hand column) for more information on what the Consortia does, and how you can get involved.

Online Services for Repeat Prescribing

Please note our online Prescription service is ONLY available via the front page "order your repeat prescription securely online" icon and not via the "Request an appointment with a Doctor or Nurse" or "access your medical record" icons on the home page. This is because our Online appointments and online access to medical notes services are currently provided by "Vision online Services". Our repeat Prescription service is hosted by our website supplier, this will be changing in 2018 so in preparation please register for online access as per instructions below.

How to Register for Online Patient Services.

Please note you will need to Register first for access to your medical record, booking appointment and requesting repeat medication. Please see the section in Clinics & Services (Blue Tool bar above) called "Online Services" in order to complete the registration process. Once this is completed you can access your medical records using the dedicated icon at the bottom of the page below.

(Site updated 10/08/2018)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletterAccess Summary Care Record
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