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Online Repeat Prescription request service is changing August 2018

Please be advised any patients currently ordering their repeat medication through this website will soon no longer be able to do so, as we move all our online services to "Patient online Services".

All patients already making online appointments and viewing their medical record will already have access to the new repeat prescription ordering service so need to take no further action if they have already brought in their ID documentation and signed up to these services.

For all patients ONLY ordering their repeat medication on line, please note we will need you to complete the online registration paperwork and supply the surgery with photo ID prior to being able to access "Patient Online Services" see the bottom of this home page for more information.

Sharing Your Healthcare Information

How Information about you helps us to provide better care

GPs and other healthcare professionals caring for you keep records about your health and the treatment you receive on the NHS.

These help to make sure they can provide you with the best possible care. The information your GP Practice holds is kept on secure computer systems and is only accessible by a small number of healthcare professionals who look after you.

In some circumstances, healthcare staff share information about your treatment and care (not your name) to improve the services offered and the care provided for everyone. The type of information shared, and how it is shared is controlled by law and strict confidentiality rules.

How is my own personal health information used?

Your own personal health information (individual health record with your name, date of birth, address and NHS number) is only used by those who are looking after you to provide what you need as an individual patient.

How is other patient-related information used?

There are other circumstances, which are described below, when other patient related information is used and held in a secure system, so your identity is protected.

This sort of information is used in a variety of ways:

  1. To plan for future healthcare needs
  2. To identify patients who may be at risk of developing particular health problems
  3. To improve the care of patients with long term conditions such as diabetes.

1. Planning for future local healthcare needs

Non-identifiable information is used to help us plan for future healthcare needs to ensure everyone has access to the highest quality care when they need it. Summary information (with your personal data removed) is used to plan and design future services and prepare statistics that tell your GP practice and your Clinical Commissioning Group (CCG) how well they are doing and where they could do better.

2. Identify patients who may be at risk of developing particular health problems

Patient information may be used by your GP practice to help identify specific patients with long term conditions (for example chronic airways disease or heart failure) who may become seriously ill or become at risk of needing hospital treatment - this is called Risk Profiling.

Under the Risk profiling system, at-risk patients are identified using a system called Adjusted Clinical Groups (ACG). The ACG System is recommended by the Department of Health as a very effective way of health and social care professionals being able to spot patients who would benefit from certain types of care or treatment to help them avoid a stay in hospital.

3. Improving the care of diabetes patients

GP practices in Berkshire West are also using a computer system called Eclipse to help them to improve diabetes care to their patients. Patient specific information (name, address, date of birth, NHS number) is removed before it is loaded on to the Eclipse System. All that remains is an anonymous patient ID number.

How do I know that this information is being protected?

GP practices only use the minimum amount of information needed to help improve patient care.

A thorough process has been developed that must be followed before any information can be shared. GP practices are very careful with the information and follow strict rules about how it is stored and used.

Everyone working for the NHS has a legal duty to keep information about you confidential in line with the NHS Confidentiality Code of Practice. Data Protection Legislation sets out principles of handling information which all NHS organisations must follow. There are also security policies to protect your information.

Only secure methods are used to transfer your information between NHS computer systems, and all processes meet NHS security requirements.

Only authorised staff such as your GP and medical staff or professionals involved in your care can see information which identifies you as an individual patient. Information used for the planning and design of health services involves data which does not identify individual patients. All access by these staff to patient records is recorded and open to official inspection by auditors.

Do I have a choice about my information being used in this way?

You have the right to opt out of having your information used for these purposes. If you would like to know more about how to opt-out or have any questions about how we use your information, please contact the Practice Manager in the first instance. For your convenience an opt out form is attached below with an HSCIC information leaflet that you should read before completing the form.

Can I see a copy of my information?

Data Protection Legislation allows you to find out what information is held about you in both manual and computerised records. If you would like to view a copy of your health records, you should write a request to the NHS organisation where you have been treated. Sometimes an administrative charge will be made-please talk to your Practice Manager in the first instance.

Do I need to do anything?

If you are happy for your information to be shared to help improve services, you do not need to do anything. There is no form to fill in and nothing to sign and you can change your mind at any time.

If you have concerns , or would prefer for your information not to be used in this way please do speak to your GP practice.

In Summary

How information about you helps us to provide better care

  • Your records are kept securely by your GP and only accessed by those immediately involved in your care

  • Anonymous information on conditions, in which no personal details are kept, may be used by healthcare professionals to better tailor care and support to those who need it

  • Your data -and its use - is strictly governed by law and professional codes of conduct

  • You are entitled to see what information is kept about you

  • You have the right to opt out of your information being used in this way-please talk to your GP practice if you have concerns

  • See leaflets below for more information.


Care Record Guarantee for Patients.pdf


Sharing your Medical Information with a Carer/and or Relative

Due to Patient Confidentiality Regulations we must have your prior written consent to share information with a carer of relative acting on your behalf. Please find attached consent form below to be completed and brought in to the practice with some Proof of Identity, so the form can then be scanned and coded into your healthcare record.

Consent for care share with Carer or Relative 

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