Appointment Text Reminders Service for patients with mobile telephones
changes from 3rd September 2015
Please note the service has changed, and patients will no longer receive an automatic confirmation of their appointment immediately after booking.
For Patients booking an appointment in less then seven days time, one reminder of their appointment details will be sent 24 hours before the appointment is due. For patients booking more then seven days in advance two reminders will be sent, one three days before the appointment is due and one 24 hours before the appointment is due.
NEW TEXTBACK APPOINTMENT CANCELLATION
On receipt of any appointment reminder, if you no longer need the appointment you can text back "cancel" and the appointment will automatically be cancelled on our appointment system for you. Please note the system corresponds to the word cancel and is not case sensitive, if you reply with a message this WILL NOT cancel your appointment.
SMS Reminder Cancelling Appointment 3 days notice
Please remember to text back the word "CANCEL" only, as soon as you recieve your appointment reminder to successfully cancel your appointment should you no longer need it. If you opt to text back cancel too close to the actual appointment time/date, the appointment will not be successfully cancelled and will be shown on the surgery system as a DNA (Did not attend).
Short Notice Appointment Cancellation under 2 days notice
IF you do wish to cancel close to the appointment time this can be successfully done by using the auto telephone system which allows cancellation of any appointment 24/7, meaning you do not have to call us during busy periods. Alternatively call reception, appointments can often be filled with at least 30-45 minutes notice.
Our Patient Participation Group were keen that we introduce this service in the surgery in order to try and minimise the large numbers of non-attended appointments wasted every week with our doctors and nurses. The new "cancelling text back" service should help us reduce unattended appointments further.
We are sorry we cannot add in the correct surgery venue on the text reminder for technical reasons, however please contact our staff, who are always happy to help our patients with any issues.
Please note the following important points about SMS text messages
The use of SMS (Text) Messaging does not guarantee delivery/receipt.
I understand that Appointment Reminders held on my phone are my responsibility to keep or delete as per my personal preference.
The service will only work if the mobile phone number in the patient record is correct.
I need to inform the service if my phone is lost, stolen or if I change my mobile number for any reason.
- Messages will be sent out between 10am and 6pm, however if you are in an area "out of mobile reception" the message will automatically try and resend for a period of 72 hours, we cannot be responsible for the times of any "repeat message resends" that are sent thereafter.
Patients with an active mobile contact number who do not wish to participate should contact the surgery so we can opt them out of the service.