Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Antibody Testing Information For Patients
09/06/2020
How NHS test and trace service works
02/06/2020
Covid banner
- New
29/05/2020
Please see new items for covid information and any patient asked to attend a face to face appointment. Please wear a face covering from Monday 15th June 2020 Read more
Guidance for Shielding Patients
29/05/2020
Easy Read Guidance about Coronavirus
29/05/2020
Hot summer weather and children at home during lock down?
22/05/2020
Children going back to school soon and have a pre-existing medical condition that puts them in a high risk group?
22/05/2020
COVID-19 Tests
18/05/2020
Returning to work?
15/05/2020
Coronavirus (Covid-19) useful information
05/05/2020
Wellbeing Newsletter
05/05/2020
Family Life During The Lockdown
24/04/2020
Advice for Parents During Coronavirus
20/04/2020
Need a letter to self-isolate?
15/04/2020
Coronavirus (COVID-19) pandemic and your information
09/04/2020
Common Questions and answers about my prescriptions during the COVID 19 Outbreak
20/03/2020
Wellbeing Newsletter - Coping with Covid-19
20/03/2020
Coronavirus Information Videos
20/03/2020
COVID 19 IMPORTANT UPDATE FOR ALL PATIENTS
- New
17/03/2020
To keep patients and staff as safe as possible, ALL requests for face to face consultations will CONTINUE to be triaged until further notice. Patients should expect to have a telephone discussion with one of our clinicians, who will then decide wheth Read more
Special Educational Needs and Disabilities
09/03/2020
Smear Test Meeting 11/03/2020
02/03/2020
Flu Vaccinations
20/11/2019
Stay Well This Winter
15/11/2019
Primary Care Network
11/10/2019
Carers Hub Newsletter 2019
03/10/2019
Wokingham Carers Rights Day
03/10/2019
Carers Rights Day 2019
03/10/2019
New Services - First Contact Practitioner (FCP)
19/08/2019
August Carers Hub Newsletter 2019
29/07/2019
February Carers Hub Newsletter 2019
02/01/2019
December Carers Hub Newsletter
03/12/2018
Physician's Associate to join Pembroke Surgery
02/10/2018
Extended Access Available Now
25/09/2018
New Patients
12/01/2018

Pembroke Surgery

Pembroke Surgery
CQC Inspected and Rated
Good

Pembroke Surgery

Pembroke is currently CLOSED.

Eldon Square is currently CLOSED.

Pembroke Surgery

News

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Pembroke Surgery

Pembroke SurgeryCQC Inspected and RatedGood

Pembroke Surgery

Pembroke is currently CLOSED.

Eldon Square is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Pembroke Surgery

News

Pembroke Surgery
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):